Salon FAQs

Don’t see the information you’re looking for? We’re happy to help! Please visit our Contact Page to send us an email or call our salon at (619) 255-9779.

Do You Offer New Guest Consultations?

Yes, we offer complimentary new guest consultations! Our goal as hair professionals at Wild Honey Salon is to not only to meet but exceed the expectations of our guests. To ensure that we can deliver optimal results each and every time, we require that our first-time customers and those requesting a specialty hair color service first come in for a consultation appointment. During this appointment, you will meet with a stylist and discuss your hair goals before scheduling your actual hair appointment.

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What Is The Process For Coloring Or Highlighting My Hair?

We recommend first time customers looking for highlights to book for a full head coloring service (highlight or double process). Most color on our social media, as well as many of the looks often requested, do start with a full head color application. It is not common for guests to need half head services on their first visit. Once you come in and work with our color experts, they will let you know what to book at your next visit to keep your hair goals on track. All lengthy color appointments must provide a credit card to hold an appointment.

Why are there extra charges for my color service?

We use a color system that measures every gram/ounce of color that we use for service. Now we can customize pricing for every client. If the standard amount of color is used in a service, pricing will not change. However, if you require more color we can now calculate the additional cost of the service.

Example: if we need to use extra color on your service to achieve your desired results the additional amount will be added to your bill. The great news is that now we can customize not only your color, but the pricing for all of our guests. Our ultimate goal is to reduce product waste and protect the environment.

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What causes Fluctuations in Price?

The main factors for needing more color are:

  • How long it has been since your last service.
  • How long, thick, dense your hair is.
  • What you would like to achieve.

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How Will a Keratin Smoothing Treatment Effect My Hair?

At Wild Honey Salon, we have chosen Keratin Treatments that are chemically minimal and therefore your results may be different than other treatments on the market. Our Nano-K Gloss Keratin works to reduce drying time by 50%, add shine and gently soften or silken natural curl.

Our Keratin treatments DO NOT straighten or relax curls. Some hair types will feel “tangled” after a Keratin has been applied. This may last for the first few shampoos after a Keratin treatment. An application of conditioner should alleviate the tangles. It is important to use recommended sulfate-free products for each shampoo/condition after application to ensure lasting results. Hair will return to normal over 2-3 months and curl, frizz and natural texture will slowly return as the treatment dissipates.

Your hair cannot get wet from water or sweat, be pinned, clipped or in a pony for at least 48-hours after treatment. Your last Color Services should be at least 2 weeks prior to a Keratin treatment.

Where Can I Find Your Pricing?

All services show a starting price and can increase based on hair length, texture, density or additional services rendered. We recommend a consultation so you can get an exact price for your desired service. To view starting prices, visit Our Services page.

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Do You Charge for Adjustments?

All service adjustments must be performed within 2 weeks of initial appointment or additional charges may be applied. We stand by our work; if you are ever less than thrilled with a service, please allow us the chance to make it right. Please be reminded each stylist has their own policy on guest service adjustments.

What is the difference between a "trim" and a "haircut"?

A trim and a haircut are actually the same! The only type of trim we offer that is really different from a haircut would be our Bang/Neck Trim. Otherwise, the word “trim” communicates to our stylists that you would like a haircut but do not want a lot of length in your hair removed, and would therefore be priced the same as a regular haircut. See our Services for pricing information.

Is Gratuity Included in the Cost?

No, leaving a tip is left to the discretion of our clients – but is greatly appreciated by our hardworking team! Gift certificates do not include gratuities.

What Kind of Payment Methods are Accepted?

We accept Visa, MasterCard, Amex, Visa or MasterCard debit cards, and cash. Unfortunately, we do not accept personal checks.

Why do you take my credit card information before my appointment?

We’ll ask for your credit card before your appointment to allow for any last-minute cancellations or no-shows. If you don’t keep your appointment, we lose the potential to fill that time with another guest. We know life is busy, which is why we send out email and text reminders to confirm your appointment. We ask that you please cancel your appointment at least 24 hours before your scheduled appointment time.

Is My Credit Card Information Secure?

Yes! Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system. When a customers’ credit card is charged or added to your account, you’ll only see the last four digits of the card number. The Second Platform is Integrity Payment Systems. The great thing about working with a top-notch credit card processor such as Integrity is that they require PCI DSS compliance as well as hard-wired (non-wifi) servers. In short, Wild Honey Salons is PC1 DSS compliant.

What happens if I’m late to my appointment?

Out of respect for our guests, services for clients arriving more than fifteen minutes late will be honored at Wild Honey’s discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments.

How do you come up with your prices?

There are many factors to our service prices, including the stylist’s skill level, experience, and education, as well as the cost of doing business. For example, not all technicians at Wild Honey perform work on hair extensions. For this reason, all extension services require a complimentary consultation prior to booking.

Additionally, color services scheduled online are a la carte and do not include a haircut. If you want a haircut with color service, please schedule accordingly.

You will see and work with 1 or more of our stylists during a cut/color appointment. Our assistants are highly trained and overseen by stylist during your entire process. If you have any issues with this, please contact us directly so that we may accommodate you: 619.255.9779.

How will you contact me regarding my appointment?

While we may reach out to you occasionally through text, our primary communication will be via telephone and email. If we do need to text for some reason, we’ll keep communications to regular business hours (between 9am and 6pm). Please be considerate of our stylist’s personal life: if you do need to text late or early in the morning, we will respond during regular hours.

Our Salon Policies

What is your cancellation policy?

At Wild Honey Salons, we believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you to give us 24-hour notice prior to the scheduled appointment time.

If a cancellation is not made within the specified time frame, we will charge the card on file for 50% of your service fee. While this fee cannot be refunded, those wishing to reschedule a future service may use this fee as a deposit for their next visit.

All guests who “no call / no show” to any appointment will be required to leave a 50% deposit for one of their future services. This deposit is non-refundable in the event of a cancellation within the requested 24-hour time frame. Guests will be charged for 100% of the service amount if cancellations occur within less than 24 hours or if you are a “no show / no call” to any appointment.

As a courtesy, Wild Honey Salon will send out a reminder e-mail, and a text message 48 hours prior to your appointment to confirm. If Wild Honey cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.

What is Your Salon Liability policy?

We are not responsible for lost, stolen, or damaged personal items. Smocks are available for you to change into prior to color services in order to protect any valuable clothing.