Frequently asked questions

Don’t see the information you’re looking for? We’re happy to help! Please visit our Contact Page to send us an email or call our salon at (619) 255-9779.

Do You Offer New Guest Consultations?

Yes, we offer complimentary new guest consultations! Our goal as hair professionals at Wild Honey Salon is to not only to meet but exceed the expectations of our guests. To ensure that we can deliver optimal results each and every time, we require that our first-time customers and those requesting a specialty hair color service first come in for a consultation appointment. During this appointment, you will meet with a stylist and discuss your hair goals before scheduling your actual hair appointment.

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What Is The Process For Coloring Or Highlighting My Hair?

We recommend first time customers looking for highlights to book for a full head coloring service (highlight or double process). Most color on our social media, as well as many of the looks often requested, do start with a full head color application. It is not common for guests to need half head services on their first visit. Once you come in and work with our color experts, they will let you know what to book at your next visit to keep your hair goals on track. All lengthy color appointments must provide a credit card to hold an appointment.

How Will a Keratin Smoothing Treatment Effect My Hair?

At Wild Honey Salon, we have chosen Keratin Treatments that are chemically minimal and therefore your results may be different than other treatments on the market. Our Nano-K Gloss Keratin works to reduce drying time by 50%, add shine and gently soften or silken natural curl.

Our Keratin treatments DO NOT straighten or relax curls. Some hair types will feel “tangled” after a Keratin has been applied. This may last for the first few shampoos after a Keratin treatment. An application of conditioner should alleviate the tangles. It is important to use recommended sulfate-free products for each shampoo/condition after application to ensure lasting results. Hair will return to normal over 2-3 months and curl, frizz and natural texture will slowly return as the treatment dissipates.

Your hair cannot get wet from water or sweat, be pinned, clipped or in a pony for at least 48-hours after treatment. Your last Color Services should be at least 2 weeks prior to a Keratin treatment.

Where Can I Find Your Pricing?

All services show a starting price and can increase based on hair length, texture, density or additional services rendered. We recommend a consultation so you can get an exact price for your desired service. To view starting prices, visit Our Services page.

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Do You Charge for Adjustments?

All service adjustments must be performed within 2 weeks of initial appointment or additional charges may be applied. We stand by our work; if you are ever less than thrilled with a service, please allow us the chance to make it right. Please be reminded each stylist has their own policy on guest service adjustments.

Is Gratuity Included in the Cost?

No, leaving a tip is left to the discretion of our clients – but is greatly appreciated by our hardworking team! Gift certificates do not include gratuities.

What Kind of Payment Methods are Accepted?

We accept Visa, MasterCard, Amex, Visa or MasterCard debit cards, and cash. Unfortunately, we do not accept personal checks.

Why Did Your Receptionist Ask For My Credit Card Information?

I’m glad you asked! While many of our guests are deeply respectful of our time it is unfortunate that there are some whom do not follow our appointment process. At Wild Honey Salons, we are deeply fortunate to serve many guests, some of which wait several weeks for an appointment. We do kindly ask to reserve a credit card for all services to protect the valuable time of our team, making sure that our spaces are reserved for serious parties only. All lengthy color appointments must provide a credit card to hold an appointment.

Is My Credit Card Information Secure?

Yes! Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system. When a customers’ credit card is charged or added to your account, you’ll only see the last four digits of the card number. The Second Platform is Integrity Payment Systems. The great thing about working with a top-notch credit card processor such as Integrity is that they require PCI DSS compliance as well as hard-wired (non-wifi) servers. In short, Wild Honey Salons is PC1 DSS compliant.

Our Salon Policies

What is Your Cancellation Policy?

At Wild Honey Salons we cherish your time and that of our team. We believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you to give us 24-hour notice prior to the scheduled appointment time.

If a cancellation is not made within the specified time frame, we will charge the card on file for 50% of your service. Guests who have previously not upheld the cancellation policy will be required to provide a credit card to hold an appointment.

The cancellation policy allows us time to inform guests on our wait-list of any availability, and allows our team to adjust their schedule accordingly. As a courtesy, Wild Honey Salon will send out a reminder E-mail, and a text message 48-hours prior to your appointment to confirm. If Wild Honey cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.

Out of respect for our guests, services for clients arriving more than fifteen minutes late will be honored at Wild Honey’s discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments.

What is Your Salon Liability policy?

We are not responsible for lost, stolen, or damaged personal items. Smocks are available for you to change into prior to color services in order to protect any valuable clothing.